Frequently asked questions

We are a professional, friendly team who are here to help with any kind of project you have in mind.

HOW DO I CONTACT FLAWLESS PLANT HIRE?

You can contact the Flawless Plant Hire team by

WHAT ARE YOUR OPENING HOURS?

Flawless Plant hire is open from 7am to 4pm Monday to Friday.

WHAT IS THE MINIMUM HIRE PERIOD?

It depends on the item, but we have a range of flexible hire terms from starting from one day, one weekend or one week through to short, medium and long-term hire arrangements.

WHAT IS THE MAXIMUM HIRE PERIOD?

It is up to you. Equipment hire can be up to 12 months or longer depending on the project and the item on hire.

DOES FLAWLESS PLANT HIRE DO DELIVERY?

Yes, we can offer local delivery within a 20 miles radious of St Ives, Cambridgeshire.

Anything over that will be charged per mile.

DO YOU DO SAME DAY DELIVERY?

In Cambridgeshire, if you call us by 11am we will try and delivery to you the same day.

HOW DO YOU ARRANGE COLLECTION?

Call the Flawless Plant Hire team on 01480 582402 or email us at sales@flawlessukgroup.co.uk  to book a collection when you have finished with your hired item.

WHAT IS THE COST OF HIRING TOOLS AND EQUIPMENT?

Costs vary depending on the item for hire and the rental period. For details of prices contact out team on 01480 582402, email us at sales@flawlessplanthire.co.uk 

IS A DEPOSIT REQUIRED?

For cash hire customers we take a deposit dependent on the equipment value.

HOW DO YOU OPEN A CREDIT ACCOUNT?

Our Flawless Plant hire credit account is simple to sign up to and you will receive a same day decision. Fill out our Credit account form, for special deals for credit account holders and a member of our team will get in touch with you.

WHAT ID DO I NEED WHEN HIRING EQUIPMENT?

If you are a trade account holder, you will not need to bring any identification, just your account name, number and a purchase order number.

If you are hiring tools and equipment without a trade account, you will need to provide three forms identification, two photo IDs and one with your current address. This could be a valid passport or current driving licence  and a recent utility bill.

DO I NEED TO CLEAN ITEMS BEFORE RETURNING THEM?

We request that you return the items in the condition in which they were hired to you.

If excessive cleaning or repair is required, our team reserves the right to apply additional charges to cover costs incurred.

DO YOU DELIVER NATIONWIDE?

We deliver (at a charge) around Cambridgeshire within a 20 mile radious of St Ives. Anything over that will be charged per mile.

HOW FAR IN ADVANCE DO I NEED TO BOOK?

We have a range of stock in our unit, so can usually be fairly flexible. However, we recommend booking as early as possible to secure the exact equipment you need, particularly at peak seasons.

WHAT IF I NEED TO EXTEND MY HIRE?

If you need to extend your hire, call the Total Hire and Sales team on 01480 582402 or email us at sales@flawlessplanthire.co.uk

WHAT IF I FINISH AND WANT TO BRING IT BACK EARLY?

If you want to return your equipment earlier than expected, call the Flawless Plant Hire team on 01480 582402 or email us at sales@flawlessplanthire.co.uk

HOW MUCH IS DELIVERY/COLLECTION?

We offer a full delivery and collection services. The cost of delivery is calculated based on location.

DO YOU OFFER TRAINING WITH HIRE?

One of our friendly experts will provide a full demonstration on every piece of equipment we hire.

DO YOU PROVIDE PERSONAL PROTECTIVE EQUIPMENT (PPE)?

Some of our equipment comes with specialist safety items. We recommend PPE should be used with all your hire equipment.

WHAT ARE YOUR TERMS AND CONDITIONS?

For full terms and conditions please visit our  Terms & Conditions  page.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Payment is required on hire of item. Payment methods accepted by debit and credit card, bank transfer BACS payment or invoiced through a trade account.

CAN YOU HIRE ONLINE?

At the moment we take orders for hire over the phone, via email, or in person at our unit.